Professional Delivery: Fully escorted, ensuring undamaged arrival.

Transportation Guarantee: Every piece of furniture is insured with high-value freight insurance. Every shipment from our Foshan industrial base undergoes 36 factory inspections and comes with customized packaging to effectively withstand the turbulence of transportation.
Compliant Verification: Upon delivery, we will assist you in verifying the product model, quantity, and appearance. In the event of any shipping incidents, please retain the original packaging and contact our dedicated customer service immediately. We will promptly initiate an after-sales solution, ensuring you have no further concerns.

Meticulous Installation: Craftsmanship and space-matching.

Professional Team: Our installers are fully trained and familiar with the installation specifications for various materials, including solid wood, aniline top-grain cowhide, and stainless steel. They meticulously control every detail, from ensuring the stability of solid wood furniture to assembling components for upholstered furniture without damaging the material and ensuring it fits the space perfectly. Adaptation: For installations in projects like hotels and public spaces, our team will fine-tune details based on the on-site environment. For example, we'll pre-determine the compatibility of solid wood furniture based on the room's temperature and humidity, ensuring that after installation, the furniture not only meets the design but also provides long-lasting durability.

After-Sales Service: Installation Begins, Long-Term Care

After installation, we'll provide you with daily furniture care tips (such as protecting solid wood furniture from direct sunlight and leather furniture from alcohol). We'll also activate your warranty—a 3-year warranty on sofas and large furniture, and a 1-year warranty on small furniture—for peace of mind with every use.

FILOHOME firmly believes that delivery and installation aren't the end of our service, but the beginning of a wonderful home experience. From the moment you unbox your package, let's embark on a comfortable life in harmony with nature.