Solid Wood Furniture
Wood | Solid Wood Furniture
· Natural knots, scars, resin pockets, and color variations in solid wood and panel-wood furniture are gifts of nature, integrated into the design, and are normal natural phenomena. They are not a product quality issue.
· When exposed to dryness, fine cracks may appear in solid wood panels.
· When humidity rises, drawers or doors may temporarily become resistant to opening and closing.
· These minor natural variations will return to normal with the seasons and will not affect the durability or strength of the furniture.
Precautions and Usage Recommendations:
1. Maintain a comfortable temperature and humidity to effectively enhance durability.
2. Use blackout curtains to avoid direct sunlight.
3. Avoid contact between glass or sharp metal objects, as these may damage the wood.
4. Use heat insulation mats to prevent surface damage.
5. Place items evenly to avoid overloading single points.
Upholstered Furniture
SOFTWARE | Upholstered Furniture
Aniline Top-Grain Cowhide:
· Aniline top-grain cowhide is considered the finest genuine leather. It's lightly dyed with transparent dyes, preserving the leather's natural fine grain and pores. It's soft and breathable, and develops a unique patina with use.
· The Filohome product line meticulously showcases the natural beauty of cowhide over time. Handcrafted from contemporary designs to timeless classics, the collection is designed to stand the test of time.
· Soft and textured aniline vintage leather, like a fine wine steeped in the fragrance of agarwood, becomes increasingly pliable and smooth with daily use, acquiring a rich, aged feel.
Cotton and Linen:
Cotton and linen maintain excellent absorbency and breathability, while also enhancing comfort and breathability.
Daily Cleaning and Maintenance:
· Use a vacuum cleaner or feather duster to dust furniture and avoid contact with water and oil.
· If liquids are accidentally spilled, immediately wipe the surface with a clean paper towel to prevent stains from seeping into the interior.
· Sofas require regular professional maintenance. In high temperatures or dry conditions, the maintenance intervals should be shortened. Please contact a reputable furniture maintenance company for assistance.
· Leather items should be kept away from direct sunlight and cold air. If not used for an extended period, store them in a well-ventilated, dry place to prevent moisture and mold.
· Removable sofa covers must be dry-cleaned.
Other Materials
Maintenance of Other Materials
Stainless steel, cast iron, brass, glass, stone, etc.:
Precautions and Usage Recommendations:
1. Avoid scratches with sharp or rough tools.
2. Avoid direct sunlight or excessively hot or cold objects.
3. Store in a cool, dry, and well-ventilated area to prevent moisture and oxidation.
Daily Cleaning and Maintenance:
· For daily cleaning, wipe with a soft, damp cloth. Once the stain is removed, dry with a clean, soft cloth.
· For stubborn stains, gently scrub with a soft brush and detergent.
· Pure copper products will naturally oxidize; brass patina requires a patina remover, which should be removed according to the instructions.
· If this cannot be removed, consult a professional immediately.
Notes:
· Damage caused by abnormal use (including force, damage with sharp objects, hard objects, or corrosive liquids) will be subject to paid after-sales service.
· Avoid using harsh cleaning agents such as brushes and scouring pads, as this can easily cause peeling, fading, discoloration, and deformation of the brass.
· Never use alcohol, Pledge, 84 disinfectant, laundry detergent, or dishwashing liquid for cleaning or disinfection, as these can damage, age, peel, or discolor the leather surface. Contact with sharp or rough objects can damage the protective layer on the brass surface.
Sales Service
After-Sales Service Policy
We offer comprehensive protection with meticulous craftsmanship:
1. Long-Term Protection: Sofas and large furniture come with a 3-year warranty, while small furniture comes with a 1-year warranty. Lifetime paid after-sales service continues after the warranty expires, ensuring continued care for your home.
2. Worry-Free Experience: Non-customized products can be returned or exchanged within 7 days (shipping charges apply), allowing you to choose your favorite items.
3. Comprehensive Guarantee: Every item undergoes 36 inspections and is insured with high-value freight insurance. If any incident occurs during transportation, please retain the original packaging and contact our dedicated customer service immediately. We will promptly address the issue. Your satisfaction is our unwavering pursuit, and we are committed to building a beautiful living space with you through meticulous service.